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Forgot username or password

I forgot the username or password for the account I use with Office

Your options to retrieve the account and password you use to sign in and install or reinstall Office, or to manage your Office 365 subscription vary depending if your product is an Office for home or Office for business product.

Tip: If you have Office Professional Plus through your company’s subscription to the Home Use Program, see Office through the Home Use Program (HUP).

Office for home

If your Office product is one of the follow, you have an Office for home product. This can be an Office 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.

Office 365 subscriptions: The following products include the fully installed Office applications.

Office 365 Home
Office 365 Personal
Office 365 University

Office 2019, Office 2016, or Office 2013 versions available as one-time purchases: The following products include the fully installed Office applications.

Office Home & Student
Office Home & Business
Office Professional

Stand-alone Office 2019, 2016, or 2013 apps available as one-time purchases

Word
Excel
PowerPoint
OneNote*
Outlook
Access
Publisher
Project
Visio

Tip: *The desktop version of OneNote is only available 2016 and 2013 versions. Beginning with the release of Office 2019, OneNote for Windows 10 is the default OneNote experience for Office 365 and Office 2019 customers. See the FAQ.

Office for business

If your Office product is one of the following, you have an Office for business product. These products are usually associated with a work or school account, and your Office license (if your subscription has one) came from the organization where you work or go to school.

Office 365 Subscriptions: The following products include the fully installed Office applications.

Office 365 Business
Office 365 Business Premium

Office 365 ProPlus
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5

Office 365 Nonprofit Business Premium
Office 365 Nonprofit E3
Office 365 Nonprofit E5

Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5

Project Online Professional
Project Online Premium

Visio Online Plan 2

Office 365 Subscriptions without fully installed Office applications:

Tip: With these Office 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.

Office 365 Business Essentials
Office 365 Enterprise E1
Office 365 A1
Office 365 Nonprofit Business Essentials
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1

Volume license versions of Office 2019, Office 2016, or Office 2013

Office Professional Plus

The account you associated with your Office for home product is the same email you used when you bought or activated Office the first time, or what you use to sign in and install or manage Office from your account portal.

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For help with this username or password, select from the options below:

Forgot your username

Reset or change your password

Account Issues

Outlook email accounts

Still need help?

If none of these options help and you still can’t remember your Microsoft account, see When you can’t sign in to your Microsoft account for additional things to try.

The email account your work or school assigned to you is the same account associated with the copy of Office you got through your work or school. For help with this username or password, select from the options below:

Forgot your username

Reset or change your password

For Office 365 in China or Germany

Switch between accounts

Contact your admin for your username and password

Contact your admin who can retrieve the username and reset the password for your work or school account.

If Office 2016 is installed, open any Office app to see your username

If you have Office 2016 installed, in most cases you can view the work or school account associated with Office by opening a desktop Office application.

Open any Office application, for example Word or Excel.

Select File. If you d >File menu.

From the navigation on the left, select Account.

Under Product Information is the name of your Office product and the phrase, Belongs to: along with the account associated with this version of Office.

If you don’t see Belongs to:, select Update Options > Update Now. After the update is complete, close the app and then reopen it. Look for the Belongs to: account.

You know your username, but forgot the password and need to reset it

If your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. Contact your admin if you don’t have permission to change your password.

If your admin has given you permission to reset your password go to, passwordreset.activedirectory.windowsazure.cn/. Contact your admin if you don’t have permission to change your password.

If your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. Contact your admin if you don’t have permission to change your password.

You know your password, but you want to change it

You can only do this if your admin has given you permission to update your password in Office 365.

Go to www.office.com/signin and sign in with your work or school account username and existing password.

Go to login.partner.microsoftonline.cn and sign in with your work or school account username and existing password.

Go to portal.office.de and sign in with your work or school account username and existing password.

Go to Settings > Password.

Make your changes and click Save.

Your organization uses Office 365 operated by 21Vianet in China

The sign in location for Office 365 operated by 21Vianet in China is, https://login.partner.microsoftonline.cn/.

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If you’re signing in to the correct location, but still can’t remember your username and password, contact your admin.

Your organization uses Office 365 Germany

The sign in location for Office 365 Germany is, https://portal.office.de.

If you’re signing in to the correct location, but still can’t remember your username and password, contact your admin.

Sign in with a personal account instead of a work or school account

If you’re trying to sign in to Office with your personal Microsoft account, but you’re already signed in with your work or school account, you need to sign out and then sign in with the correct Microsoft account (or vice versa).

Another option is to open a private browsing session in a new browser window. (Search your browser’s help if you don’t know how to do this.) When you open a private browsing session your browsing data (history, temporary internet files, and cookies) isn’t saved so you can sign in with a different account.

I forgot my password and/or username!

Original Knowledge Base Article

What to do if you forget your password

If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You’ll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can’t recall the answer to your security question or no longer have access to the e-mail account you provided, just contact Customer Support by opening a support case. You’ll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won’t be an issue once we reset your security question.

What to do if you forget your Second Life username

The username you created during registration is required to login to the Second Life® virtual world. If you forget your username, you can retrieve it:

  • From your welcome email
  • From the Second Life website
Note: If you forgot which email address you used when you registered, you can find out on the Contact Information page. You must have either your username or email address to recover your account credentials.

Retrieve your name from your welcome email

You provided an email address to register your account. A welcome email containing the Second Life username you created was sent to this address. To locate the email:

  1. Log into your email account and search your archives for «second life».
  2. Look for an email with your username in the subject line: «Welcome to Second Life, YOUR NAME!»

Retrieve your name from the Second Life website

Warning: If you registered multiple Second Life accounts with the same email address, you will be able to retrieve the username of only your first account. This is a known system limitation. Before you ever have to use this form, write down your usernames somewhere you’ll remember!
  1. Click Login on the Second Life website.
  2. Click Forgot your login information?
  3. Under Forgot Your Name? enter your email address.
  4. Click Forgot Account Name.
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Your Second Life name will be sent to you shortly.

Don’t see what you need here? Please visit our Knowledge Base for a more comprehensive list of Support topics!

Recover Username or Reset Password

If you forget your Mailchimp username or password, let us know and we’ll send the information you need to access your account.

In this article, you’ll learn how to recover your username or reset your password.

Before you start

  • If you don’t have access to the email address on file for your account and need to reset your password, use your verified phone number to update the email address that receives the password reset email. To learn how, read Recover Account with SMS Text Verification.

Recover username

You can recover your username with the email address or mobile number associated with your account profile.

Recover by email

To recover your Mailchimp username by email, follow these steps.

  1. Navigate to the Mailchimp login screen.
  2. Click Forgot username?.
  3. Click the radio button next to Recover using the email address on your account.
  4. Enter your email address and click Recover Username.

You’ll receive an email from Mailchimp that contains the username or usernames associated with the email address you entered. If you don’t receive this email within an hour or two, check your junk or spam folder.

In the email, click the link to go to the login screen, where we’ll automatically fill in your username.

Reset by mobile

To recover your Mailchimp username using a mobile device, follow these steps.

  1. Navigate to the Mailchimp login screen.
  2. Click Forgot username?.
  3. Click the radio button next to Recover using the mobile number on your account.
  4. Choose your country from the drop-down menu and type the mobile number associated with the account.
  5. Click Recover Username to send a verification code to the mobile number you entered.
  6. In the Verification code field, enter the code you receive and click Recover Username to display the usernames attached to that phone number.

Reset password

When you forget your Mailchimp password, we’ll send password reset instructions to the email address associated with your account profile. For security purposes, we don’t store password information, so we can’t give you the existing password on your account.

To reset your Mailchimp password, follow these steps.

  1. Navigate to the Mailchimp login screen.
  2. Click Forgot password?.
  3. Enter your username and click Reset Password.

If you don’t receive password reset instructions within an hour or two, check your junk or spam folder.

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